FREQUENTLY ASKED QUESTIONS

Yes, you may purchase a sample of the design you are interested in before placing an order. This gives you an opportunity to see the colors and quality in person. The sample wording cannot be customized, however you are able to request the sample in the colors you desire.

Typically you will want to mail out your invitations at least 8 weeks prior to your event, therefore we suggest ordering your invitations at least 4 months before your wedding date.

We suggest you order at least 10% more than you think you’ll need. This needs to be done at the onset of your order. Adding on additional invitations once your order is completed, will be subject to the minimum order qty or $50 flat rate charge in addition to the price per invitation.

Digital calligraphy/address printing is available at an additional cost. We will send you an excel template of how the Guest address list needs to be formatted.  The prices for envelope printing are:

Return address printed on RSVP envelopes $0.50 each
Return address printed on Back flap of envelopes $0.50 each
Guest address printing $1.00 each

Yes, we will send you digital proofs for your review. Two complimentary revisions are included, each additional revision will incur a $25.00 fee.

It is your responsibility to carefully review the digital proof for accuracy before approving. PAPER & LACE is not responsible for errors in spelling, grammar, and/or mistakes overlooked by the client during the proofing process. We suggest having a friend and/or family member review the proof as well.

Once approval is given, PAPER & LACE waives responsibility for any errors including typesetting, format, grammar, spelling, punctuation or otherwise. If you should choose to reprint after final approval is given, you will be responsible for all costs of production and printing.

Due the intricacy of our designs, total production time for invitations is about 4-6 weeks from the day you place your order.  Each invitation order is different and some may require more or less time to complete.  Your required completion date will be discussed at the time of booking.

The shipping cost will depend on the size, weight, and destination of your order.

We suggest taking one completely assembled invitation set to your local post office, where they will weigh the envelope and let you know what postage will cost.

While you’re at the post office, ask if they will hand cancel your invitations.  Hand-canceling is the process by which the mailing is processed by hand, avoiding potential damage by bypassing the large processing machines the post office uses. Hand-canceling minimizes the amount of stamping, bar codes, and other marks the post office automatically puts on mailings. The process also ensures your embellished invitations don’t get caught, torn, or damaged by the machines.

Due to the fact that all orders are customized and personalized, returns are not accepted.  In the event you need to cancel your order before the final payment is made,  the 50% deposit will NOT be refunded. This initial payment is used to purchase supplies for your custom order. Please contact us right away if you have concerns or are unhappy with your order.